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FREQUENTLY ASKED QUESTIONS

Have a question? Find answers to our most frequently asked questions below.
FAQs
Pricing is based on availability while the group's inventory lasts. Once a cabin type has sold out, cabins may still be purchased (pending availability), but at a different price. Guest will need to contact us (nrowan@cccruisefl.com)for pricing and availability.
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Please Contact Us (nrowan@cccruisefl.com)to obtain pricing and instructions on booking a cabin type that is not available on the site. Reference Nest Church 2027 Group Cruise in your email.
Should you require Accessible accommodations, please Contact Us (nrowan@cccruisefl.com)for availability and pricing. Reference NEST CHURCH 2027 Group Cruise in your email.
Accessible staterooms are limited and based on availability. For additional information regarding Accessible Cruising, please see MSC Cruise Line's FAQs
(https://www.msccruisesusa.com/manage-booking/accessibility-and-medical-requests)
We will finalize the group with the cruise line and confirm your stateroom number in MARCH 2027 once final payments have been made and the group is paid in full. Staterooms assignments will emailed to the Primary Guest on the reservation.
Payment is required prior to confirming your cabin. Cabins are capacity controlled and cabin inventory is limited.
Payment Schedule:
• INITITAL DEPOSIT: $100.00 Per Person ($200.00 Single) is due upon booking cabin
• SECOND DEPOSIT: $250.00 Per Person ($500.00 Single) is due on or before November 2, 2026
• FINAL PAYMENT: Remaining Balance is due on or before March 2, 2027
Second Deposit and Final Payment Invoices will be sent 2 weeks prior to the due date to the PRIMARY GUEST on Registration. Should you wish to pay remaining balance due before March 2, 2027, please contact us.(mailto:nrowan@cccruisefl.com)
Should payment not be received within 24 hours of the due date, the Cruise Line will cancel your reserved stateroom and you will be subject to the cruise cancellation terms. See Cancellation Terms.
SCHEDULE OF PAYMENTS BY CABIN TYPE
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• Cabin Cruise Fare
• All Government Taxes & Fees
• Port Fees
• All Gratuities
• All Meals (excluding specialty dining restaurants)
• NEST Group Dining
• Variety of Entertainment / Onboard Activities
• Access to exclusive NEST Church Events
· Shore excursions (A variety of shore excursions are offered in the ports of call)
· Meals in Specialty Restaurants
· Alcoholic beverages, soda, specialty coffees and other non-alcoholic drinks from the bar
· Gift shop and art purchases, spa or salon treatments
· Exercise classes
· Air and transfers to and from airport to ship
· Casino
· Dining Entertainment
· Hotel Stays pre-/post-cruise
· Photography
· Baby Sitting Services
· Video Arcade
· Phone calls off the ship
· Laundry Services
· Use of the Medical Centre
· Convenience Charge/Gratuity for Room Service
MSC Cruise Line has offered Nest Church discounted group rates. Group rates are NOT combinable with any other discount or promotion.
Participant(s) are required to abide by the US State Department and Department of Homeland Security regulations regarding proof of citizenship. All participants (from babies and up) are required to have a valid passport OR State Certified Birth Certificate AND a supporting Government Issued Photo ID, like a driver’s license or an identity card.
Please note that hospital Birth Certificates (baby feet Birth Certificates) are not accepted. Because of processing time, we encourage all passengers to apply for a passport at least three months prior to departure. A lack of the proper identification will lead to denied entry to the cruise ship, and no refunds will be made.
Yes, based on availability. Cabins are capacity controlled. Once you confirm a cabin, any requests to add a guest to a cabin will be based on availability of inventory and subject to a $75 change fee, plus difference in cabin price and any applicable processing fees / rebooking fees.
Once a cabin is confirmed, request to remove or cancel a guest from a cabin will result in a cancellation penalty as per the cancellation policy. See Cancellation Terms for more information.
Name Changes can only be done prior to 3 days before sailing. Name changes made once cabin has been confirmed to 3 days prior to departure will be assessed a $75.00 fee per name change. There will be no name changes or alterations to any reservation within 72 hours prior to the departure date.
Changes to BOTH names in the cabin is not permitted within 30 days of sailing.
Please email nrowan@cccruisefl.com (mailto:info@cccruisefl.com)with the following information:
• Primary Guest Name
• Guest Name you will be changing
New Guest Info:
• Legal First and Last Name (as it appears on passport)
• Date of Birth
• Gender
• Citizenship
Notice of all cancellations must be made in writing via email. This is the only acceptable method of cancellation. Cancellation fees do apply, please refer to the Cancellation Policy in Terms and Conditions.
Need to cancel? CLICK HERE (nrowan@cccruisefl.com)
If Cruise Line cancels for any reason, including but not limited to, Acts of God, breakdown of the Vessel, hostilities, blockades, labor conflicts, strikes aboard or ashore, restraint of rulers or princes, war, fire, collision, directions of underwriters, arrest, order or restraint by governmental authorities or others (including due to the actions of port officials or government-imposed travel restrictions), acts of terrorism, civil commotions, embargo, weather conditions or considerations of safety of the Vessel (of which the Master shall be the sole judge), foundering of the Vessel or breakdowns of or damage to its hull, machinery and fittings, inability to secure or failure of supplies including fuel, requisition of the Vessel, disease, epidemic, or pandemic, or other circumstances beyond the Cruise Line’s control (including but not limited to a change in Cruise Line’s fleet deployment caused by any of the aforementioned events) (collectively such causes shall be referred to as “Force Majeure Events”), Agent shall refund Guest for payments made for the cruise only within 30 days of receiving reimbursement from Cruise Line. Refund will exclude any credit card processing fees incurred. For the avoidance of doubt, in the event the cruise line cancels the sailing, under no circumstances will Cruise Line or Agent be obligated to refund any cancellation charges incurred pursuant to the “Cancellation Policy” Section of this Agreement (or under a prior agreement between the Guest/s prior to Cruise Line’s cancellation of the Cruise).
Yes.
Cruise WI-FI and Internet Packages ARE NOT included in the cabin cost. Wi-Fi can be purchased prior to the cruise or onboard. You can choose a “BROWSE” package or “BROWSE AND STREAM” package. Costs will vary by the number of devices and the service package purchased. Pricing and options will be shown once you have completed your Web Check-In.
IMPORTANT NOTE: You will not be able to pre-purchase Internet prior to receiving your Booking ID (End of March 2027). Booking ID will be emailed to the Primary Guest on the reservation. You will be required to complete your Web Check-In with MSC Cruises in order to pre-purchase Internet and other items. You may also purchase Internet Packages onboard the ship.
Each person is allowed up to two pieces of personal luggage on board, with each piece weighing a maximum of 50 pounds.
Yes.
You will not be able to pre-purchase shore excursions or other items until you have received your Booking ID (Reservation #) and Stateroom assignment (End of March 2027)
The Primary Guest on the reservation will receive an email with stateroom number and Booking ID number along with instructions to complete your Web Check-In with the cruise line. Once you have checked in with MSC Cruises you may pre-book shore excursions and other onboard items
Yes, there are three types of Beverage Packages. Pricing varies by package and will be shown once you have completed your Web Check-In.
Easy Package which includes:
o Coffee, tea, and hot drinks
o Soft drinks and juices
o Still and sparkling water - AQUA by MSC**
o Bottled and draught beer - selected brand
o House wine and sparkling by the glass
o Classic cocktails and mixed drinks with house spirits
o Non-alcoholic options like mocktails, wines and beer
o Beverage gratuities are included.
Available in selected bars, buffets, and main restaurants. Guests may enjoy up to 15 alcoholic drinks per day. Not accepted in specialty restaurants and on private islands.
Premium Extra Package which includes:
o Specialty coffee, tea, and assorted hot drinks
o Soft and energy drinks
o Juices, fresh fruit cocktails, smoothies, and protein shakes
o Still and sparkling water - AQUA by MSC**
o Non-alcoholic beers, wines, and cocktails
o Extensive selection of draught and bottled beers
o Premium wine and sparkling wine by the glass
o Premium spirits and liqueurs
o Cocktails and mixed drinks made with premium brands
Plus, enjoy curated savings on premium bottles of wine and Champagne — the perfect complement to refined dining, sunset toasts, and unforgettable celebrations at sea.
Beverage gratuities are included. Guests may enjoy up to 15 alcoholic drinks per day.
Available in selected bars, buffets, main restaurants, specialty restaurants, and on private islands.
Alcohol Free Package which includes:
o Specialty coffee, tea, and assorted hot drinks
o Soft and energy drinks
o Juices, fresh fruit cocktails, smoothies, and protein shakes
o Still and sparkling water - AQUA by MSC**
o Non-alcoholic beers, wines, and cocktails
Available in selected bars, buffets, and main restaurants. Beverage gratuities are included. Not accepted in specialty restaurants and on private islands.
IMPORTANT NOTE: You will not be able to pre-purchase a beverage package or any other onboard item until you receive your Booking ID and Stateroom assignment (End of March 2027). Primary Guest on the reservation will be emailed instructions to complete your Web Check-In with MSC Cruise.
Passengers should NOT bring the following items onboard any MSC Cruises ships:
· Firearms & Ammunition, including realistic replicas.
· Sharp Objects, including all knives and scissors. (Note: Personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.)
· Illegal Drugs & Substances
· CBD Oil / CBD Products
· Candles, Incense, Coffee Makers, Clothes Irons, Travel Steamers & Hot Plates. (Items that generate heat or produce an open flame. This includes heating pads, clothing irons, hotplates, candles, incense, and any other item that may create a fire hazard. NOTE: The only exception to this policy is curling irons and hair straighteners. Matches and normal lighteners are allowed onboard. However, "torch lighters" and novelty lighters that look like guns are not allowed onboard. Torch lighters emit a powerful concentrated flame, and therefore are prohibited.
· Hoverboards
· Martial Arts, Self Defense, and Sports Gear, including handcuffs, pepper spray, night sticks.
· Flammable Liquids and Explosives, including lighter fluid and fireworks.
· Hookahs & Water Hookah Pipes
· HAM Radios
· Electrical Extension Cords, including power strips/surge protected strips
· Dangerous Chemicals, including bleach and paint.
· Perishable Food & Meat Products
· Alcoholic Beverages (beer, seltzer, or hard liquor) seized on embarkation day will not be returned.
No. Non-alcoholic drinks, such as water, soda and juices, are prohibited to be brought on board either as carry- on or checked luggage on both embarkation and port days. The only exception is purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for the reconstitution of infant formula (factory sealed).
No, wine cannot be brought onboard any MSC cruise ship
AQUA by MSC is mineral-enriched water created on board using state-of-the-art purification technology. Enhanced with magnesium and potassium for a fresh and crisp taste, it's available in both still and sparkling varieties. AQUA by MSC is being gradually introduced across the fleet to phase out single-use plastic water bottles.
AQUA by MSC is available in a variety of convenient ways:
Main Restaurants – 1 litre glass bottles served at your table; Bars & buffets – By the glass, with refill options; Refill stations – For your reusable bottle (bring your own or purchase an MSC Cruises reusable water bottle on board).
How to enjoy it:
· With drinks package: Unlimited AQUA by MSC included
· Without drinks package: Available for purchase by bottle, glass or refill
· All guests: Complimentary non-mineralised water by dispenser at buffets
· MSC Yacht Club: Guests will continue to receive traditional mineral water in glass bottles
· Specialty Restaurants: traditional mineral water in glass bottles is available
To help protect yourself and your cruise investment from the unexpected, it is highly recommended that all guests purchase travel protection. Trip Cancellation , Trip Interruption, Emergency Medical Expenses, and Emergency Evacuation/Repatriation, Trip Delay and Baggage Delay can all be protected with Travel Insurance.
Some travel insurance policies require purchase within two weeks of your Initial Deposit, while others are required to be purchased prior to making your final payment. The cost for this coverage, as well as other details, may be obtained HERE.(https://advisors.travelguard.com/buy?pcode=&ta_arc=00407750&agencyemail=asorice@cccruisefl.com)
Yes, a gratuity of $2.00 per bag is suggested.
For your convenience, all shipboard expenses are charged to your Onboard account. Sign up when you check in, establishing your method of payment with Visa, MasterCard, American Express, Discover, JCB Card, Diner's Club. You may also use your debit card however please be advised that MSC Cruises will obtain pre-authorization, as they do for all Credit Cards, and some banks hold these funds for up to 30 days. Cash can also be used as a method of payment to settle your account with an initial deposit paid in advance (minimum amount will be confirmed at check in at the pier – usually around $150.00).
Using your debit or ATM card
· MSC Cruises does not recommend the use of a debit card as payment for your onboard folio.
· Please be advised that multiple holds will be placed on your debit card account based on your onboard purchases.
· After settling your onboard folio, these debit card holds may remain on your account up to 30 days after the cruise ends.
· To avoid overdraft charges from your bank, please make sure that you have enough available funds in your account during this hold period.
· MSC Cruises will not be responsible for overdraft charges resulting from holds placed on Debit Card accounts.
MSC Cruises provides complimentary wheelchairs which are reserved exclusively for embarkation and disembarkation. If you will require regular use of a wheelchair during the cruise, you are welcome to bring your own or rent one from a company that provides wheelchairs and scooter rentals for cruises. The limited supply of wheelchairs onboard are available on a first come first serve basis.
Scootaround
Phone: 888-441-7575
Local: 204-982-0657
Fax: 204-478-1172
E-mail: info@scootaround.com (mailto:info@scootaround.com)
Website: www.scootaround.com/cruise-rentals
(http://www.scootaround.com/cruise-rentals)
Special Needs at Sea
Phone: 800-513-4515
Local: 954-585-0575
Fax: 800-513-4516
E-mail: info@specialneedsgroup.com (mailto:info@specialneedsgroup.com)
Website: www.specialneedsatsea.com (http://www.specialneedsatsea.com/)
For additional information regarding Accessible Cruising, please see MSC Cruises FAQs
(https://www.msccruisesusa.com/manage-booking/accessibility-and-medical-requests)
The minimum age to cruise is six months old.
No Guest younger than the age twenty-one (21) will be assigned to a stateroom unless accompanied in the same stateroom by an adult twenty-one (21) years old or older. A guest's age is established upon the first date of sailing.
This age limit will be waived for children sailing with their parents or guardians in connecting staterooms; for underage married couples; and for active-duty members of the United States or Canadian military.
Certain other restrictions and conditions will apply, such as compliance with the age twenty-one (21) alcohol policy, and proof of marriage for underage couples or proof of active-duty military status required.
Single & Double Occupancy Cabins:
All single and double occupancy cabins will feature one double bed convertible to two single beds
Triple & Quad Occupancy Cabins:
All cabins have one double bed convertible to two single beds. For 3rd and 4th guests, bunk bed or sofa bed that can be converted into a bunk bed.
Bunk beds are NOT suitable for children under the age of 6
Adults who are not the parent or legal guardian of a minor or guest under the age of 21 traveling with them must present an original, notarized letter signed by the child's parent(s) authorizing the adult to take the child on the specific cruise, supervise the child, and allow emergency medical treatment to be administered, if needed. This is necessary even when the adult traveling is part of the child’s extended family (i.e. aunts, uncles, grandparents, etc).
No Guest younger than the age twenty-one (21) will be assigned to a stateroom unless accompanied in the same stateroom by an adult twenty-one (21) years old or older. A guest's age is established upon the first date of sailing.
This age limit will be waived for children sailing with their parents or guardians in connecting staterooms; for underage married couples; and for active duty members of the United States or Canadian military.
Certain other restrictions and conditions will apply; such as compliance with the age twenty-one (21) alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.
Adults who are not the parent or legal guardian of a minor traveling with them must present an original, notarized letter signed by the child's parent(s) authorizing the adult to take the child on the specific cruise, supervise the child, and allow emergency medical treatment to be administered, if needed. This is necessary even when the adult traveling is part of the child’s extended family (i.e. aunts, uncles, grandparents, etc).
Questions?
Still Have Questions?
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